Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Apr 21, 2009 11:48 AM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080340 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 6M, VT, 1333MHz, FSB
	Serial No.	F8FG5H1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro,Roxio Creator DE v9, and Cyberlink PowerDVD v8, Office Pro Plus 2007 from P0067422
	Wired NIC	00:21:70:2E:FE:3C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Apr 23, 2009 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Apr 23, 2009 09:51 AM	Machine was setup and delivered to University House by Paul Lambert	Add Attachment
Dale Goodell	Apr 21, 2009 02:30 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Dale Goodell	Apr 21, 2009 02:29 PM	Ghost completed; ran Microsoft Updates; upgraded to Office Pro Plus 2007; upgraded Acrobat Reader to 9.x.	Add Attachment
Dale Goodell	Apr 21, 2009 01:30 PM	I have the machine and am working on the task.	Add Attachment
Dale Goodell	Apr 21, 2009 01:30 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 21, 2009 11:49 AM	This is in new tech shelves with Setup form, We do not know an end user name as it will be used by a visiting scholar at the University House residence and they will be arriving May 4	Add Attachment