Service Request Ticket - # 31784

Service Request Information

CONTACT Name Behmard, Hamid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2009 01:18 PM
Department Mathematics Phone 88869
Location Email behmarh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20031358[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software MS Office from P0047835 MathLab 6.5, Adobe Acrobat Pro v9 WIN from P0067126, PCTeX v:4.0

Wired NIC 00:0F:1F:A5:6D:35


Wireless NIC 00:90:96:B5:8E:99


TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton Sep 17, 2009 02:57 PM
Everything is working now. Connected to WOU-Secure
and surfed the internet to test. And I was able to
log into my account on MASH
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Jordan Colton Sep 15, 2009 02:11 PM
Status changed from (5) Completed to (4) On Hold
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Jordan Colton Sep 15, 2009 02:10 PM
Status changed from (4) On Hold to (5) Completed
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Jordan Colton Sep 15, 2009 02:10 PM
Wireless was disabled in network manager.
Re-enabled it and all he needs to do now is log in
and install Cisco CAA.
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Jordan Colton Sep 11, 2009 01:29 PM
Status changed from (1) Pending to (4) On Hold
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Jordan Colton Sep 11, 2009 01:11 PM
Task reassigned to Jordan Colton.
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Jordan Colton Sep 11, 2009 01:11 PM
I called him and i am meeting him tuesday the 15th
at 1:00. He is unable to make it in before that.
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Kevin Elmore Aug 14, 2009 10:32 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Kevin Elmore Aug 14, 2009 10:32 AM
Scott Beaver is the actual point of contact.  He
is willing to come to campus specifically for this
ticket.  His home phone is 503-837-0236.  He's
about 3 minutes from campus.  The machine in
question is with him at home.
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Cinthya Mendez-Garcia Aug 10, 2009 04:38 PM
available times:
scott available tomorrow after 1:30-5pm 
friday 1:30pm-5pm 
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Richard Kavanagh student Aug 10, 2009 01:19 PM
I called and left voice mails for both Scott and
Hamid asking for availability.
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Richard Kavanagh student Aug 05, 2009 08:33 AM
Mac for new laptop's wireless: 00:22:FB:39:0C:C0
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Cinthya Mendez-Garcia Aug 04, 2009 01:58 PM
Scott Beaver would like someone to contact him 
about this. extension 8-8205

available times:
the rest of this afternoon 
tomorrow and the rest of next week. 
would like for this to happen before thursday 
they have a conference. 
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Cinthya Mendez-Garcia Aug 04, 2009 01:56 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Cinthya Mendez-Garcia Aug 04, 2009 01:56 PM
scott beaver called saying if there is a 
possibility to cancel the wireless on the laptop 
WOU# 20031358[Edit Inv] and have wireless available on the 
new laptop WOU# 20081109[Edit Inv]. 

says Hamid is in and out until the middle of 
september. 

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Cinthya Mendez-Garcia Aug 04, 2009 01:54 PM
called saying it still does not have wireless. 
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Lance Jewett Jul 24, 2009 10:22 AM
Task reassigned to UCS Tech.
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Lance Jewett Jul 24, 2009 10:22 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Lance Jewett Jul 22, 2009 08:34 AM
Called and left a VM for when we can come back and
finish setting up the laptops wireless
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Lance Jewett Jul 22, 2009 08:33 AM
88205 extension
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Lance Jewett Jul 10, 2009 03:50 PM
Scott is the one that needs to log into the
laptops. The new one still needs to be registered
to wireless.
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Lance Jewett Jul 09, 2009 08:12 AM
I wont be able to make it at 1 so i will pass it
on to Jordan. Scott Beaver wants to meet up at one
to set up the wireless.
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Lance Jewett Jul 08, 2009 08:25 AM
will meet Scott Beaver tomorrow morning around 8am
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Lance Jewett Jun 26, 2009 12:45 PM
Task reassigned to Lance Jewett.
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Lance Jewett Jun 26, 2009 12:45 PM
Going over monday when he calls back with time,
accounts are still active.
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Richard Kavanagh student Jun 22, 2009 10:16 AM
Task reassigned to UCS Tech.
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Ryan Meyer May 07, 2009 01:23 PM
called left message with Scott Beaver not 
available today, he is point of contact for math 
department
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Christian Rogers May 05, 2009 11:14 AM
he called and is availible

tue- up untill 3:30
wed- 9-4
thur- 10-4

laptop is in the office, 
his office is mth 119
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Ryan Meyer Apr 30, 2009 02:06 PM
Task reassigned to Ryan Meyer.
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Ryan Johnson Apr 29, 2009 02:53 PM
Called and left a message asking if this was still
an issue.
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Lance Jewett Apr 23, 2009 12:36 PM
called and left a VM about available times.
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Richard Rogers Apr 21, 2009 01:20 PM
The message says "you have been granted temporary 
acces, this service has not been paid for".  This 
laptop is the department laptop.  This needs 
looked at before 3:15pm today (4-21-09).
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