Service Request Ticket - # 31797

Service Request Information

CONTACT Name Allen, Warren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2009 10:00 AM
Department Health & Exercise Science Phone 88266
Location Email allenw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040570[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag B07SK61 Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. b07sk61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3A:E0

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Jordan Colton Apr 23, 2009 01:36 PM 
Task reassigned to Brian Berkley.
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Jordan Colton Apr 23, 2009 01:36 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Apr 23, 2009 01:36 PM 
I called and he said that the problem has been
taken care of by Brian.
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Brian Berkley Apr 22, 2009 11:24 AM 
He called back and is in class.
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Brian Berkley Apr 22, 2009 10:55 AM 
called and left VM
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Casey Sonflieth Apr 22, 2009 10:04 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Apr 22, 2009 10:04 AM 
Something popped uip on his screen and said that 
spyware protect 2009 is running a scan and it 
found 34 items detected and it brought up options 
to download the spyware or keep it unprotected. 
and he restarted the computer and it is keeping 
him from doing anything.

Phone:8-8266
Email:allenw@wou.edu
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