Service Request Ticket - # 31804

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2009 12:25 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040925[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 3WM5P71 Description Inspiron 700m, 1.60GHz/400MHz FSB, 12.1in WXGA
Serial No. 3WM5P71 Location ITC Fee Payment (was HU Division Laptop GFA)

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0053186

Wired NIC 00:12:3F:7F:9B:BF


Wireless NIC 00:0B:7D:25:8A:4F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett May 05, 2009 07:53 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett May 05, 2009 07:53 AM 
delivered the computer back to Debbie B.
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Lance Jewett Apr 30, 2009 09:10 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Apr 28, 2009 02:33 PM 
It is in UCS, waiting for Mike to return to get it
set up for the division. Cleaning off the Trojans
and malware
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Todor Todorov Apr 28, 2009 10:15 AM 
Where is this laptop? Neither Emily Plec nor the
Humanities office have it. Is it here?
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Lance Jewett Apr 23, 2009 12:20 PM 
called and left a VM for available times
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Teresa Hutchinson Apr 22, 2009 12:26 PM 
Wireless laptop needs to have the download 
process completed and an annoying "spyware" 
message removed.  It keeps coming up over and 
over and over.
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