Service Request Ticket - # 31807

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2009 12:35 PM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080890[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005x Printer #Q7816A#ABA
Serial No. SCNR2R02316 Location PDR

Model Q7816A Hostname libadmin.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing; MAINT: LJ3005 Maintenance Kit #Q7812-67903 from P0095829 OCT2014 SR#55055 Ink/Toner Refill

Wired NIC 00:21:5A:94:69:25


Wireless NIC AA:BB:CC:DD:EE:FF

TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 05, 2009 11:00 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 05, 2009 11:00 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson May 05, 2009 11:00 AM 
Nora emailed back on 5/5/09:

Hi Teresa,
Yes, Mike Huber came over last week and got both 
Valerie and I set up to print from Banner.
Thanks for following up;-)
Nora
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Teresa Hutchinson May 05, 2009 10:40 AM 
Emailed Nora on 5/5/09:

Hi Nora,
 
We have a service request for you (#31807) that 
was in regards to not being able to print from 
Banner with a new printer.

Just checking to see if this was still needing 
attention.  Just let us know if we can help.

Thanks!
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Adam Wehner Apr 22, 2009 02:45 PM 
Task reassigned to Adam Wehner.
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Adam Wehner Apr 22, 2009 02:45 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Apr 22, 2009 02:45 PM 
Mike is working on this.  He has to send an email
down to Corvallis so that can add it to the banner
que.
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Brian Berkley Apr 22, 2009 01:42 PM 
Task reassigned to Mike Huber.
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Jeff Sawyer Apr 22, 2009 12:35 PM 
Her banner reports are not printing to tthis 
printer as they should be. She can print from 
other programs to this printer.
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