Service Request Ticket - # 31821

Service Request Ticket - # 31821

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Service Request Information

CONTACT	Name	Troyer, Robert	Date	Apr 23, 2009 09:19 AM
	Department	Humanities Division	Phone	89123
	Location		Email	troyerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040684 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	C2T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	c2t8z61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:12:64

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 11, 2009 09:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Aug 11, 2009 09:58 AM	This was an issue with radar and should be now fixed with bart as the new print server.	Add Attachment
Brian Berkley	Jul 01, 2009 10:26 AM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Jun 10, 2009 09:51 AM	**This is an email** Hi Robert, We were just following up on a service request (#31821) that we have for you that was in regards to receiving an error message half the time when printing. If this is still occurring for you, just let us know and we can help. If you can give us a call at 8-8925 and refer to your request #31821 we'll help,.	Add Attachment
Brian Berkley	May 14, 2009 11:38 AM	make sure you set the spooler service to restart by default it restarts twice, then does nothing, so the 3rd slot needs changed to restart the service. See me if you have questions on how to do it.	Add Attachment
Richard Rogers	May 12, 2009 04:34 PM	Office Hours: Tuesday through Thursday from 4pm to 5pm.	Add Attachment
Richard Rogers	May 12, 2009 04:33 PM	Task reassigned to UCS Tech.	Add Attachment
Richard Rogers	May 12, 2009 04:33 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Adam Shinn	May 12, 2009 12:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	May 12, 2009 12:44 PM	Called and left a VM saying that this task is being closed due to inactivity.	Add Attachment
Adam Shinn	Apr 23, 2009 10:36 AM	called and left a vm asking for avail times to come take a look.	Add Attachment
Adam Shinn	Apr 23, 2009 10:36 AM	Task reassigned to Adam Shinn.	Add Attachment
Teresa Hutchinson	Apr 23, 2009 09:23 AM	Having problems when printing, keeps getting spooling error and then never prints and has to restart and then still won't print. Thinks this is happening to other HSS Faculty	Add Attachment