Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Apr 24, 2009 11:56 AM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070980 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	9TFYBG1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	9TFYBG1	Location	007
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003
	Wired NIC	00:1E:C9:76:EF:4C

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 11, 2009 09:09 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 11, 2009 09:09 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	May 11, 2009 09:09 AM	Closed - no response from email on 5/5/09	Add Attachment
Teresa Hutchinson	May 05, 2009 10:42 AM	Emailed Lenore on 5/5/09: Hi Lenore, We were checking in with you in regards to a service request (#31840) that we have for you. It was in regards to being able to print with PDF files. We were just checking to see if this was still something we could help with. Let us know if we can help! Thanks!	Add Attachment
Brian Berkley	Apr 24, 2009 03:32 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Apr 24, 2009 03:32 PM	**This is an email** Lenore, You would have to buy Acrobat. I think its $25. The free ones that you can use to make PDFs are not all that great. It is available on the ts.wou.edu cluster.	Add Attachment
Casey Sonflieth	Apr 24, 2009 11:57 AM	She wants to be able to create PDF files off of her computer. but she is not able to right now and she would like to do that instead of going outside the server and doing it. Phone:8-8055 Emaileliassl@wou.edu	Add Attachment