Service Request Ticket

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Service Request Information

CONTACT	Name	OSullivan, Jennifer	Date	Apr 24, 2009 12:02 PM
	Department	Athletics	Phone	88251
	Location		Email	osullivj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030858 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	9P80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:05:70

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Apr 29, 2009 04:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Apr 29, 2009 04:30 PM	the computer is now properly connected and everything is working fine	Add Attachment
Ryan Johnson	Apr 29, 2009 02:23 PM	Task reassigned to Todor Todorov.	Add Attachment
Ryan Johnson	Apr 29, 2009 02:23 PM	Please remember to move requests to your own queue once you go out to do them.	Add Attachment
Jeff Sawyer	Apr 29, 2009 12:40 PM	When she turned on her computer yesterday it started to load fine but then just went to a blank screen. When she turned it on today she got nothing and has no idea what to do. Always available after noon.	Add Attachment
Christian Rogers	Apr 28, 2009 12:18 PM	availe for call back after 12 m-f	Add Attachment
Todor Todorov	Apr 28, 2009 09:40 AM	her files and the files of other users of her computer are located in C:\Documents and Settings	Add Attachment
Todor Todorov	Apr 28, 2009 09:08 AM	The computer is reimaged and back in her office. Left her a note to call me to help her transfer back her files.	Add Attachment
Kevin Elmore	Apr 27, 2009 12:39 PM	The below pertains to picking up her machine.	Add Attachment
Kevin Elmore	Apr 27, 2009 12:39 PM	Athletic office (Sharon) has persmission to open her office. Her office is open in the afternoons.	Add Attachment
Todor Todorov	Apr 24, 2009 04:33 PM	This computer needs data-transfer and reimaging.	Add Attachment
Todor Todorov	Apr 24, 2009 04:16 PM	The malware is gone but it seems to already have affected the computer as Windows Explorer won't open up.	Add Attachment
Todor Todorov	Apr 24, 2009 04:15 PM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Apr 24, 2009 04:15 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Todor Todorov	Apr 24, 2009 02:04 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Apr 24, 2009 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Apr 24, 2009 02:04 PM	The computer was infected by Personal Antivirus - which is malware pretending to be legitimate antivirus displaying constant messages that the computer is infected. Solution: Killed the process, deleted all related files, and cleaned the registry.	Add Attachment
Casey Sonflieth	Apr 24, 2009 12:05 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Apr 24, 2009 12:05 PM	Her computer all of a sudden just started popping up with lots of security warnings and she said that all she was doing was reading an article. sounds like it could be a virus and that she is not able to open the internet. Phone: 8-8251 She is going to be out today. somone will be there after 1pm today in NPE 107...if you want you can go to the NPE office and have someone open the door for you.	Add Attachment