Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Cheryl	Date	Apr 27, 2009 08:41 AM
	Department	Natural Science Division	Phone	88404
	Location		Email	beaverc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040958 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	6R52Q71	Description	OptiPlex GX280 , Pentium 4, 3.20GHz,1M,800MHz, FSB
	Serial No.	6R52Q71	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0053370, Adobe Acrobat Pro v7 from P0052634, Mathematica Pro v5.2 from P0054563, PCTex v5 Pro from P0054530, Dreamweaver MX 2004 from P0052818
	Wired NIC	00:12:3F:8A:8E:B0

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Apr 27, 2009 09:59 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Apr 27, 2009 09:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Apr 27, 2009 09:59 AM	After cleanup computer was running good.	Add Attachment
Jordan Colton	Apr 27, 2009 09:58 AM	Did system clean up. Installed Malware bytes and removed 14 objects. Cleaned up start-up programs. Ran CCleaner and cleaned up computer.	Add Attachment
Octavio Cervantes	Apr 27, 2009 08:43 AM	Was able to log in, but as soon as she did, sophos opened up and froze up the computer. WHen she clicks on sophos she gets the hour glass pops up. Available all day, if she is not in her office, secretary is there.	Add Attachment