Service Request Ticket - # 31854

Service Request Information

CONTACT Name Udell, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2009 09:17 AM
Department The Research Institute Phone 88785
Location Email udellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060388[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 52ZDZB1 Description Dell Inspiron 6400 1.66GHz/667MHz FSB laptop
Serial No. 52ZDZB1 Location ready for PDR

CPU Intel Core 2 Duo T5500(2MB/1.66GHz/667MHz)


OS Unknown Software MS Office Pro 2003 from TRI License

Wired NIC 00:15:C5:B8:51:1D


Wireless NIC 00:18:F3:55:8B:7A

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Apr 27, 2009 12:30 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Apr 27, 2009 12:30 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Apr 27, 2009 12:30 PM 
Computer had malware or viruses that didnt allow
me to plug a flash drive in or access the network.
Tried everything but ended up having to re-image.
Its working great now.
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Octavio Cervantes Apr 27, 2009 09:19 AM 
THis problem just started today, as soon as he
tunrs it on, nothing loads up but his wal paper.
and then he gets an error message
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