Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Apr 27, 2009 10:09 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050982 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	BQ9WB91	Description	Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
	Serial No.	BQ9WB91	Location	ITC 207 Storage (was S. Scheck/LAS Staff Laptop)
	CPU	Pentium M 2.0 GHz
	OS		Software	MS Office Pro 2003 from P0056071
	Wired NIC	00:12:3F:6B:3B:50
	Wireless NIC	00:16:6F:30:BF:12

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Paul Lambert	Apr 27, 2009 11:28 AM	called her and got it working	Add Attachment Solution
Paul Lambert	Apr 27, 2009 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 27, 2009 10:56 AM	Task reassigned to Michael Ellis.	Add Attachment
Brian Berkley	Apr 27, 2009 10:56 AM	Walked her through installing Sophos. Needs help from the wireless NAC person...	Add Attachment
Casey Sonflieth	Apr 27, 2009 10:09 AM	**This is an email** Good morning, I'm attempting to update the dean's office laptop computer with wireless access, but seem to be running into problems. It's computer # 20050982. I upated Cisco Clean Access Agent and it comes up "Please update the virus defection file of the specified antivirus software before accessing the network". I tried update and it just doesn't continue. Can you tell me what I need to do to get the program to continue? Thanks, Kathy -------------------------------------------------- ---------- Kathy Hill Western Oregon University Administrative Assistant to the Dean College of Liberal Arts and Sciences Western Oregon University 345 N Monmouth Ave HSS 234 Monmouth, OR 97361 503-838-8226 Fax 503-838-8034	Add Attachment