Service Request Ticket - # 31875

Service Request Ticket - # 31875

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Service Request Information

CONTACT	Name	Johnson, Karen	Date	Apr 27, 2009 02:48 PM
	Department	College of Education	Phone	88235
	Location		Email	johnsonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060221 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	33L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Filemaker pro 5.0 from P0038341 moved from W#20010874
	Wired NIC	00:13:72:A8:B3:D5

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 27, 2009 03:46 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 27, 2009 03:46 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brian Berkley	Apr 27, 2009 03:21 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Apr 27, 2009 03:21 PM	**This is an email** Karen, You'll need to save your file to a new file name, then let the Unix team at unix@wou.edu know the path to the file so they can delete it, then you rename your file to its original file name. Sometimes when an office document or spreadsheet is open, and there is a network connectivity issue, the server that the file is on (in this case Cougar) doesn't properly flag the file so office knows it isn't open. The newer storage systems being built by the Unix team have an updated version of the software that doesn't react this way.	Add Attachment
Cinthya Mendez-Garcia	Apr 27, 2009 03:03 PM	**This is an email** Cinthya: I know that - but I guess I just wasn't thinking!! It is Monday and I sometimes have to be re-trained!! My computer number is 20060221. Thanks so much!! Karen	Add Attachment
Cinthya Mendez-Garcia	Apr 27, 2009 02:51 PM	I emailed her back asking her to email us the WOU# off of her machine.	Add Attachment
Cinthya Mendez-Garcia	Apr 27, 2009 02:49 PM	**This is an email** Hello all! There is a file that is locked that I need to get into to enter data. The file is located here: I:\Karen Johnson\C-2 REPORTING FOLDER\2008-09.xls I get a message that Western Oregon University has locked it - can you help? Thanks, Karen Karen Johnson College of Education Western Oregon University 345 N. Monmouth Ave. Monmouth OR 97361 Hours: Mon-Thur. 7:00 am to 4:30 pm Friday 7:00 am to 11:00 am	Add Attachment