Service Request Ticket - # 31878

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2009 04:21 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051216[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. SG63319888 Location PDR

Model C8164A Hostname
Notes duplexing, extra paper tray, name is Ink/Toner Refill

Wired NIC 00:11:0A:EC:F5:ED

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 07, 2009 03:20 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner May 07, 2009 03:20 PM 
I got it up and running today.  It had a bad
network card.
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Casey Sonflieth May 06, 2009 10:15 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth May 06, 2009 10:15 AM 
She needs these fixed real quick as well
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Cinthya Mendez-Garcia Apr 29, 2009 08:03 AM 
lori hilterbrand called saying this is the same 
task as # 31904, said on of her co-workers called 
and made the task # 31904 not knowing there was 
this one.
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Brian Berkley Apr 27, 2009 04:35 PM 
Task reassigned to Adam Wehner.
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Cinthya Mendez-Garcia Apr 27, 2009 04:23 PM 
Emma called saying that the color printer in the 
first floor of the library is not printing. 
Students have been trying to print on bart, says 
it is displayed in the drop down menu as bart. 

printer on bart:

lab-hlcolor

it is not on radar. 

anytime the library is open.
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