Service Request Ticket - # 31885

Service Request Information

CONTACT Name Sellers, Shawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2009 09:41 AM
Department College of Education Phone 88985
Location Email sellerss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050142[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. B8TVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866

Wired NIC 00:12:3F:91:6B:51

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn May 07, 2009 01:01 PM 
Status changed from (1) Pending to (5) Completed
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Adam Shinn May 07, 2009 01:00 PM 
CMOS was replaced.
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Patrick Shanley May 07, 2009 11:14 AM 
she will available with her office unlocked from 
12- 2 today and then she will be gone all next 
week but she said there will be a key available 
at the main ED office
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Adam Shinn May 07, 2009 10:56 AM 
Called and left a VM asking for times to come by
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Adam Shinn Apr 28, 2009 12:43 PM 
Task reassigned to Adam Shinn.
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Brian Berkley Apr 28, 2009 11:07 AM 
Status changed from (1) Pending to (4) On Hold
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Brian Berkley Apr 28, 2009 11:07 AM 
CMOS battery dead.  System clock was 4 years+ out
of date.  She also did not have membership in HPE
LDAP group, so she was getting a script error.

Changed clock, installed Sophos, installed Adobe
Reader 9.1, added her to hpe LDAP group.

Need to order CMOS batteries.
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Adam Shinn Apr 28, 2009 10:41 AM 
Brian is there right now working on it
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Christian Rogers Apr 28, 2009 09:46 AM 
Shawn’s computer is blocking her form accessing 
the web because a warning is popping up saying 
that it is not a “valid security certificate”. 
She unplugged her computer last week after 
setting it off.
The web allows her to go on but a warning say” 
does not recommend”. 
“Its annoying” and would like it to get fixed.

reach at Mon. and Wed. 10-1 and ex:88985
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