Service Request Ticket - # 31887

Service Request Ticket - # 31887

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Service Request Information

CONTACT	Name	Yliniemi, Beth	Date	Apr 28, 2009 10:41 AM
	Department	Human Resources	Phone	88677
	Location		Email	yliniemie@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050782 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	55Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700
	Wired NIC	00:12:3F:95:3B:41

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 05, 2009 01:33 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 05, 2009 01:33 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	May 05, 2009 01:33 PM	Beth emailed back on 5/5/09: Works great! Thanks, Teresa	Add Attachment
Teresa Hutchinson	May 05, 2009 01:05 PM	Emailed Beth on 5/5/09: Hi Beth, We were just following up on your service request (#31887) that was in regards to a "file being locked". We wanted to make sure everything was working okay for you now. If not, or we can help, just let us know. Thanks!	Add Attachment
Brian Berkley	Apr 28, 2009 11:16 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Apr 28, 2009 11:15 AM	**This is an email** You'll need to save your file to a new file name, then let the Unix team at unix@wou.edu know the path to the file so they can delete it, then you rename your file to its original file name. Sometimes when an office document or spreadsheet is open, and there is a network connectivity issue, the server that the file is on (in this case Cougar) doesn't properly flag the file so office knows it isn't open. The newer storage systems being built by the Unix team have an updated version of the software that doesn't react this way.	Add Attachment
Christian Rogers	Apr 28, 2009 10:45 AM	no one can access the file names "student employee need list.xls" yesterday the computers were freezing up for a few minutes, than came back, but since then that file she can not access. says "file in use" box, and options are to "receive notification when available" Beth is available 10-3 all days of week	Add Attachment