Service Request Ticket - # 31888

Service Request Information

CONTACT Name Murphy, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2009 10:49 AM
Department Criminal Justice Phone 88410
Location Email murphyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080852[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
Serial No. 19PWWF1 Location PDR

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003

Wired NIC 00:21:70:EC:45:9B


Wireless NIC 00:21:5D:DD:57:A4

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 26, 2009 01:22 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 26, 2009 01:22 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson May 26, 2009 01:22 PM 
Closed - no contact for over 5 days (5/26/09)
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Teresa Hutchinson May 18, 2009 09:52 AM 
Emailed David on 5/18/09:

Hi David,
 
We were just checking in with you in regards to 
your service request (#31888) regarding the 
Social Science printer not being on your list of 
printers.  If this is something we can help with, 
just let us know.
 
Thanks,
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Adam Wehner May 14, 2009 08:32 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner May 14, 2009 08:32 AM 
Sent him an email on how to map the printer and
told him to contact me if he had any problems.
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Brian Berkley Apr 28, 2009 11:16 AM 
Task reassigned to Adam Wehner.
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Christian Rogers Apr 28, 2009 10:52 AM 
had printer in the past but as of today the 
social science printer is not shows up. dale set 
up his computer last week. 
This is schools laptop. he has printed from it 
all of last week. 

available 9-12 and 1-3 today (tues)
and Thursday 10-12 and 1-3
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