Service Request Ticket - # 31899

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2009 02:31 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040374[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Intel Pentium 4, 2.80GHz, 800 FSB
Serial No. CLYHQ51 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0049368, Filemaker pro 8( installed as v7) from P0055050

Wired NIC 00:11:11:36:B3:BF

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Apr 29, 2009 09:22 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Apr 29, 2009 09:22 AM 
No more threats have been detected.
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Jordan Colton Apr 28, 2009 03:49 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Apr 28, 2009 03:48 PM 
Virus originated in H: then spread to P: which is
shared through office. Cleaned up what i could.
Dave set up a folder called virus to catch
anything with file extension *.pif.
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Richard Rogers Apr 28, 2009 02:31 PM 
She says she has over 31 instances of viruses.
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