Service Request Ticket - # 31919

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2009 01:27 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20071259[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
Serial No. sw88171w6ze3 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office 2008 for MAC from P0066424 installed as MS Office 2004 for MAC

Wired NIC 00:1F:F3:54:B3:87


Wireless NIC 00:1F:5B:C4:55:01


Bluetooth NIC 00:1E:C2:98:BB:C4


TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Jun 10, 2009 09:52 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jun 10, 2009 09:52 AM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Jun 10, 2009 09:52 AM
Closed - 5 days no contact
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Teresa Hutchinson May 21, 2009 08:00 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson May 21, 2009 08:00 AM
Brenna emailed on 5/20/09:  (not sure if we 
should just close it?)

Hi Teresa,
I am not really sure if this is something you can 
help with. I can't print on our staff printer 
right now I have to use a personal one which goes 
through ink a lot quicker. I cancelled a print 
job a while ago cause I realized it was not going 
to print what I wanted it to and since I don't 
have administrative access to my computer, I 
can't delete the job so I can no longer print. If 
you can fix  this problem that would be great. If 
not I guess it doesn't really matter I made the 
request a few weeks ago and there really is not 
much time left in the year, I would rather wait 
to get a new cartridge here than for CS.


Thanks,
Brenna
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Teresa Hutchinson May 20, 2009 08:34 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Teresa Hutchinson May 20, 2009 08:34 AM
changed status to "waiting for contact"
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Teresa Hutchinson May 20, 2009 08:33 AM
I found her email...

bsusee06@wou.edu 

Emailed her on 5/20/09:

Hi Brenna,

We were just checking on your service request 
(#31919) that we have for you that was in regards 
to having problems printing in your office.

Let us know if this something we can help with.

Thanks!

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Ryan Johnson May 12, 2009 03:37 PM
The contact info doesn't seem to be correct, tried
calling as well.  Will send an email to see if
this is still an issue.
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Jeff Sawyer Apr 29, 2009 01:28 PM
She can no longer print from her computer because 
she does not have administrative access. 
Anytime between now and 5pm today would work for 
her. If not, 503-396-9366
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