Service Request Ticket - # 31922

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2009 03:13 PM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080889[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P2035n Printer #CE462A#ABA
Serial No. SCNB9D03717 Location PDR

Model CE462A Hostname
Notes 30PPM b/w Up to 25000 page monthly duty cycle 250 sheet paper tray Fast Ethernet 10/100, Hi-Speed USB 2.0 16MB of memory Product Dimensions(w x d x h) 14.4 by 14.5 by 10.1 in Ink/Toner Refill

Wired NIC 00:21:5A:96:55:8A

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 29, 2009 03:39 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 29, 2009 03:39 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Apr 29, 2009 03:38 PM 
Bruce called back to say that everything is fine 
now.  Task can be closed.  Didn't want to go into 
details but said it's okay now and will call back 
and open a new task if it continues.
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Cinthya Mendez-Garcia Apr 29, 2009 03:16 PM 
says the printer named tr-trilj8000 is displayed 
under the drop down menu when he goes to print, 
but his document does not print.Says the printer 
does have a green light but his document will not 
print. 

printer located Todd hall 209 and machine in Todd 
hall 209. 

available times:
standard hours between 8am-5pm. can get a pass 
key by talking to the admin if his office is 
closed. 

call best before heading over.
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