Service Request Ticket - # 31923

Service Request Information

CONTACT Name Scott, Sheila   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2009 03:17 PM
Department Library & Media Services Phone 88883
Location Email scotts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070151[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 55GBBD1 Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 55GBBD1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:14:B9

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 05, 2009 01:43 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 05, 2009 01:43 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson May 05, 2009 01:43 PM 
Sheila emailed back on 5/5/09:

Hi Teresa:
Yes it was fixed the next morning.  Thank you for 
checking.
Shelia
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Teresa Hutchinson May 05, 2009 01:32 PM 
Emailed Sheila on 5/15/09:

Hi Sheila,

We were just following up on a service request we 
have for you (#31923) that was in regards to 
Sophos.

We just wanted to make sure this was working for 
you or if we could be of any assistance.

Thanks!
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Brian Berkley Apr 29, 2009 04:22 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Apr 29, 2009 04:22 PM 
****This is an email****

Please read the self-installation instructions at
the bottom of my blog post, and call me if you
have problems.

http://www.wou.edu/~bberkley/blogs/2009/04/sophos_antiviru_1.php
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Cinthya Mendez-Garcia Apr 29, 2009 03:18 PM 
gets the message: potter interchk\esxp show up on 
sophos. says she got an email to check on this. 

available times:
7:15-2:30pm  every weekday.
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