Service Request Ticket - # 31924

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2009 03:19 PM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 05, 2009 02:10 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 05, 2009 02:10 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson May 05, 2009 02:10 PM 
Jon emailed back on 5/5/09:

Yep - all good!  Thanks, Teresa!
Jon
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Teresa Hutchinson May 05, 2009 02:03 PM 
Emailed 5/5/09:

Hi Jon,

We were just checking in on your service request 
(#31924) in regards to Sophos.
 
We wanted to make sure you were able to get 
everything working fine for this.

If we can be any of assistance or help with this, 
just let us know.

Thanks!
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Brian Berkley Apr 29, 2009 04:23 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Apr 29, 2009 04:23 PM 
****This is an email****

Please read the self-installation instructions at
the bottom of my blog post, and call me if you
have problems.

http://www.wou.edu/~bberkley/blogs/2009/04/sophos_antiviru_1.php
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Cinthya Mendez-Garcia Apr 29, 2009 03:20 PM 
message: potter interchk\esxp. 

says he looked at the email sent as is not 
suppose to get this so he called. 

available times:
friday before 1pm. 

best to call before heading over.
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