Service Request Ticket - # 31925

Service Request Information

CONTACT Name Lambeth, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2009 03:23 PM
Department University Housing Phone 88329
Location Email lambethl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070477[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
Serial No. 2BCJZD1 Location PDR

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499

Wired NIC 00:1A:A0:6B:9D:95

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 05, 2009 02:20 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 05, 2009 02:20 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson May 05, 2009 02:20 PM 
Laura emailed back on 5/5/09:

Hi Teresa,
 
Everything seems to be working fine now - thank 
you for following up!
Thanks!
Laura Lambeth
Quad Area Coordinator
Office of University Residences
Western Oregon University
(503) 838-8329
create a life you love
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Teresa Hutchinson May 05, 2009 02:09 PM 
Emailed Laura on 5/5/09:

Hi Laura,

We were just following up on your service request 
(#31925) in regards to Sophos.  We wanted to make 
sure everything was working okay for you now.

If not, or if we can be of any assistance, just 
let us know.

Thanks,
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Brian Berkley Apr 29, 2009 04:24 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Apr 29, 2009 04:24 PM 
****This is an email****

Please read the self-installation instructions at
the bottom of my blog post, and call me if you
have problems.

http://www.wou.edu/~bberkley/blogs/2009/04/sophos_antiviru_1.php
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Cinthya Mendez-Garcia Apr 29, 2009 03:24 PM 
message says: potter\interchk\esxp. 

said called after the email was sent. 

available times:
thursday after 3pm. and friday after 3pm.
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