Service Request Ticket

Service Request Information

CONTACT	Name	Riester, Rose Ann	Date	Apr 29, 2009 03:34 PM
	Department	Registrar’s Office	Phone	88184
	Location		Email	riester@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20010882 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	LaserJet 4100DTN laser printer
	Serial No.	SJPLGC04347	Location	PDR
	Model	C8052A	Hostname
	Notes	25ppm, 150,000 duty cycle, 3 trays, duplexing NIC: 00-01-E6-5C-28-C1 Maint repair: fuser replacement from P0081919 Sept 2011 SR#43714	Ink/Toner Refill
	Wired NIC	00:01:E6:5C:28:C1

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 12, 2009 10:32 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	May 12, 2009 10:32 AM	The printer just needed cold reset.	Add Attachment
Adam Wehner	May 12, 2009 10:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	May 12, 2009 10:04 AM	Called and left VM to give me a call when she gets in.	Add Attachment
Adam Shinn	May 07, 2009 04:01 PM	Task reassigned to Adam Wehner.	Add Attachment
Adam Shinn	May 07, 2009 01:12 PM	Receiving: error processing command	Add Attachment
Adam Shinn	May 07, 2009 01:10 PM	Tried to print a test page to it... something may be wrong with the port. Adam and I were over there last week and had a few of them going to the wrong port.	Add Attachment
Adam Shinn	May 07, 2009 01:09 PM	Task reassigned to Adam Shinn.	Add Attachment
Cinthya Mendez-Garcia	Apr 29, 2009 03:38 PM	says she prints alot.	Add Attachment
Cinthya Mendez-Garcia	Apr 29, 2009 03:37 PM	printer named: \\BART\RG-RegMain says the printer is on her drop down menu as being bart but when she tries to print to it, it will not printer. says she just now switched the printer to bart and now has problems. available times: will be gone this week but will be here today until 5pm.	Add Attachment