Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Apr 29, 2009 03:48 PM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070565 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	7z8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003,Adobe Acrobat Pro v9 from P0076330
	Wired NIC	00:1A:A0:7B:91:07

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 30, 2009 10:10 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 30, 2009 10:10 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brian Berkley	Apr 30, 2009 10:10 AM	**This is an email** Brian, Thanks, that worked. Kathy Kathy Hill Administrative Assistant to the Dean College of Liberal Arts and Sciences 345 N. Monmouth Ave. HSS 234 Monmouth, OR 97361 Phone: 503-838-8226 Fax: 503-838-8034	Add Attachment
Brian Berkley	Apr 29, 2009 04:27 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Apr 29, 2009 04:27 PM	**This is an email** Please read the self-installation instructions at the bottom of my blog post, and call me if you have problems. http://www.wou.edu/~bberkley/blogs/2009/04/sophos_antiviru_1.php	Add Attachment
Cinthya Mendez-Garcia	Apr 29, 2009 03:51 PM	available times: 7am-4pm says when she right clicks on Sophos and clicks on the configuration says it comes up with properties of sophos, username password, instead of saying Plowking. says it comes up with properties instead of Plowking.	Add Attachment