Service Request Ticket

Service Request Information

CONTACT	Name	Tucker, Jon	Date	Apr 29, 2009 04:15 PM
	Department	Student Engagement	Phone	88063
	Location		Email	tuckerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070439 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	780F1F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:70:8B:5C

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	May 11, 2009 09:38 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	May 11, 2009 09:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brad Dougherty	May 11, 2009 09:38 AM	I added him to all the groups in that I drive, it should be working now. I haven't heard anything back yet. I'll assume it's working.	Add Attachment
Brad Dougherty	May 08, 2009 01:43 PM	E-mailed him asking what folder he needed access to.	Add Attachment
Adam Shinn	May 07, 2009 01:18 PM	Task reassigned to Network Support.	Add Attachment
Cinthya Mendez-Garcia	Apr 29, 2009 04:17 PM	needs access to the subfolder of the ASWOU I- drive, says he has access to some of the folders just not all of them and seems to be the sub folders he cannot get into. Available times: call before heading over is best.	Add Attachment