Service Request Ticket - # 31933

Service Request Ticket - # 31933

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Service Request Information

CONTACT	Name	Hull, Lise	Date	Apr 29, 2009 05:01 PM
	Department	Humanities Division	Phone	88467
	Location		Email	hulll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060254 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	12L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A6:59:96

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ylwang06@wou.edu	88925

Tracking

Entered by	Date	Memo
Yi Wang			Email Public
Entered by	Date	Memo
Yi Wang	May 07, 2009 11:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yi Wang	May 07, 2009 11:26 AM	reinstall sophos	Add Attachment
Yi Wang	May 07, 2009 08:23 AM	Task reassigned to Yi Wang.	Add Attachment
Richard Rogers	Apr 30, 2009 04:24 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Richard Rogers	Apr 30, 2009 04:24 PM	Anytime tomorrow (5-1-09).	Add Attachment
Cinthya Mendez-Garcia	Apr 29, 2009 05:06 PM	I emailed asking her for available times someone could call her if more information is needed or when she will be in her office.	Add Attachment
Cinthya Mendez-Garcia	Apr 29, 2009 05:04 PM	Sophos appears to be on her machines programs but is not as an icon on the bottom of her tool bar menu.	Add Attachment
Cinthya Mendez-Garcia	Apr 29, 2009 05:03 PM	**This is an email** I emailed her back asking if it was on her machine at all. she emailed the following: Hi, Cinthya, It showed up on the list of programs. Thanks,	Add Attachment
Brian Berkley	Apr 29, 2009 05:02 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Apr 29, 2009 05:02 PM	**This is an email** Please read the self-installation instructions at the bottom of my blog post, and call me if you have problems. http://www.wou.edu/~bberkley/blogs/2009/04/sophos_antiviru_1.php	Add Attachment
Cinthya Mendez-Garcia	Apr 29, 2009 05:02 PM	**This is an email** Hi, As per the email from Bill Kernan, I am letting you know that the Sophos Anti-virus icon is no longer showing up on my computer. Lise :)	Add Attachment