Service Request Ticket - # 31934

Service Request Information

CONTACT Name VanErt, Dr. Timothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2009 05:15 PM
Department Phone 88313
Location Email vanertt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050991[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 1QPYB91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS OfficePro 2003 from P0056135, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627

Wired NIC 00:12:3F:CD:60:35

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 06, 2009 08:08 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 06, 2009 08:08 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson May 06, 2009 08:08 AM 
Tim emailed back on 5/5/09:

Teresa,
     Sophos is back on line!
thanks,
Tim
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Teresa Hutchinson May 05, 2009 02:13 PM 
Emailed Tim on 5/5/09:

Hi Tim,

We were just checking in on your service request 
(#31934) that was in regards to Sophos.

We wanted to just make sure everything was 
working correctly for you.
 
If this is still something we can help with, just 
let us know.

Thanks!
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Brian Berkley Apr 29, 2009 05:19 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Apr 29, 2009 05:19 PM 
****This is an email****
Please read the self-installation instructions at
the bottom of my blog post, and call me if you
have problems.

http://www.wou.edu/~bberkley/blogs/2009/04/sophos_antiviru_1.php
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Cinthya Mendez-Garcia Apr 29, 2009 05:17 PM 
he does have Sophos on his programs list but he 
does not have the icon on the task bar, says he 
does not see how he can put this on himself. 

available times:
tomorrow says office will be available after 1pm, 
office will be open
friday best to give a call before heading.
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