Service Request Ticket

Service Request Information

CONTACT	Name	Slaton, Adam	Date	Apr 30, 2009 10:20 AM
	Department	Student Enrichment Program	Phone	88659
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070429 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	6XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:51

TECHS	Submitted by	Kitt Murry	Contact	kmurry06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 30, 2009 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	Apr 30, 2009 11:29 AM	Task reassigned to Lance Jewett.	Add Attachment
Kitt Murry	Apr 30, 2009 10:21 AM	When he logs in it says that the network time and computer time do not match and says login is not possible. IT is his office computer and his entire day; class and appointments revolves around this working. The WOU# for the CPU is 20070429.	Add Attachment