Service Request Ticket

Service Request Information

CONTACT	Name	VanErt, Dr. Timothy	Date	May 04, 2009 09:29 AM
	Department		Phone	88313
	Location		Email	vanertt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050991 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	1QPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627
	Wired NIC	00:12:3F:CD:60:35

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	May 05, 2009 09:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	May 05, 2009 09:05 AM	Uninstalled sophos and reinstalled.	Add Attachment
Lance Jewett	May 05, 2009 08:18 AM	Task reassigned to Lance Jewett.	Add Attachment
Octavio Cervantes	May 04, 2009 09:30 AM	Is still able to do everything, but he was told to make sure he had sophos and to up date it. But it will not allow him to update it.	Add Attachment