Service Request Ticket - # 31960

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2009 08:12 AM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040563[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 117sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:42

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett May 05, 2009 09:07 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett May 05, 2009 09:06 AM 
Got the screen to work again, could be the
graphics card going out. It is a 280. also
installed sophos on the computers
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Lance Jewett May 05, 2009 08:19 AM 
Task reassigned to Lance Jewett.
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Christian Rogers May 05, 2009 08:15 AM 
The computer was working until she printed a 
document. Then it went black and she is not able 
to get anything to appear. Sounds like space ship 
when starting. But now the screen is going black, 
but the screen indicates its ok. She pushed all   
the connections and nothing is working. its in 
the main office in ED 202.

available all day till 4:30.
 computer is available all day in front office. 

Karen
88235
front desk
88471
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