Service Request Ticket - # 31968

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2009 10:38 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050147[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 452WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8E:22:64

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn May 08, 2009 11:30 AM 
Status changed from (1) Pending to (5) Completed
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Adam Shinn May 08, 2009 11:30 AM 
Comp was imaged, updated and is back in the library
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Adam Shinn May 07, 2009 04:03 PM 
Took the computer back to the office, changed over
the HD and am putting an image on it now.
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Adam Shinn May 05, 2009 01:40 PM 
Task reassigned to Adam Shinn.
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Christian Rogers May 05, 2009 10:40 AM 
screen says "hard drive failure". restarting does 
nothing for it.

available to work on all hours.
Located next to the downstairs copy center. note 
on computer.
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