Service Request Ticket - # 31973

Service Request Information

CONTACT Name Villegas-Gutierrez, Martha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2009 01:29 PM
Department The Research Institute Phone 88335
Location Email gutierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060264[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. n/a Location Martha Villegas-Gutierrez

CPU Pentium D, 3.40GHz,800MHz


OS Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:0C:2F

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 19, 2009 09:58 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 19, 2009 09:58 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson May 19, 2009 09:58 AM 
Closed - no contact
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Teresa Hutchinson May 13, 2009 08:16 AM 
Emailed Martha on 5/13/09:

Hi Martha,
 
We were just following up on your service request 
(#31973) that was in regards to having help with 
Microsoft Word.  I believe we suggested to try 
the TRC in ITC 204 and we were following up to 
see if this was resolved for you.
 
Thanks!
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Brian Berkley May 05, 2009 01:44 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley May 05, 2009 01:43 PM 
****This is an email****
Martha,

You should contact the TRC in ITC 204.

We normally do not provide end-user training in
office.

Thanks,
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Richard Rogers May 05, 2009 01:31 PM 
She needs help ASAP.  She will be back starting 
at 2pm until 3pm today (5-5-09).  She needs help 
with formating tables and then printing them.
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