Service Request Ticket - # 31979

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2009 04:47 PM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050365[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000 Intel Pentium M, 1.73GHz/2MB,533MHz
Serial No. 3Y6GG81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0054493

Wired NIC 00:12:3F:E8:AD:08


Wireless NIC 00:13:CE:1A:4D:60

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash May 12, 2009 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash May 12, 2009 10:46 AM 
deleted profiles and everything worked fine.
network drives were showing.
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Gabriel Thrash May 12, 2009 09:04 AM 
Task reassigned to Gabriel Thrash.
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Christian Rogers May 12, 2009 08:20 AM 
Roy says the laptop is “having the same problem”. 
And that they “can not map to public drive”
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Christian Rogers May 12, 2009 08:18 AM 
Task reassigned to UCS Tech.
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Christian Rogers May 12, 2009 08:18 AM 
Status changed from (5) Completed to (1) Pending
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Christian Rogers May 12, 2009 08:18 AM 
It was Roy who called.
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Christian Rogers May 12, 2009 08:18 AM 
the laptop is having the same proble. can not map 
tp public drive
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Jordan Colton May 08, 2009 10:56 AM 
Task reassigned to Jordan Colton.
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Jordan Colton May 08, 2009 10:56 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton May 08, 2009 10:56 AM 
The laptop needed to have the Clean Access Agent
set up. Once I logged into the computer using the
admin account and set it up everything worked good.
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Richard Rogers May 05, 2009 04:50 PM 
Both a student and Roy tried and it would not 
connect to the drives and it runs really slow.  
Internet services works fine.  Laptop will be in 
HL 208b when someone goes to take a look at it.
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