Service Request Ticket

Service Request Information

CONTACT	Name	Harding, Julie	Date	May 06, 2009 11:26 AM
	Department	VP Academic Affairs/Provost	Phone	88807
	Location		Email	hardinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060234 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	F1L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Adobe CS3 Design Standard WIN from P0062312
	Wired NIC	00:13:72:A6:59:E9

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	May 07, 2009 10:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	May 07, 2009 10:49 AM	said someone fixed it this morning	Add Attachment
Adam Shinn	May 07, 2009 10:48 AM	Task reassigned to Adam Shinn.	Add Attachment
Cinthya Mendez-Garcia	May 06, 2009 02:27 PM	Michael Ellis replaced the batteries, but the mouse is still not working.	Add Attachment
Cinthya Mendez-Garcia	May 06, 2009 02:00 PM	says she is still having the same problem.	Add Attachment
Jeff Sawyer	May 06, 2009 01:10 PM	Status of this SR is complete, but will not let me change to "completed."	Add Attachment
Jeff Sawyer	May 06, 2009 01:09 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Jeff Sawyer	May 06, 2009 01:09 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Jeff Sawyer	May 06, 2009 01:08 PM	Mouse has been fixed with a replacement of batteries.	Add Attachment
Jeff Sawyer	May 06, 2009 01:06 PM	Priority changed from (1) Highest Priority to No Response Necessary.	Add Attachment
Casey Sonflieth	May 06, 2009 11:27 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	May 06, 2009 11:27 AM	Her mouse will not work...but if she holds it upside down it will work though...it is a wireless mouse too. Phone:8-8271 Email:hardinj@wou.edu	Add Attachment