Service Request Ticket - # 32008

Service Request Information

CONTACT Name Gamaney, Ligoy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2009 07:55 AM
Department Emeritus and Retired Faculty and Staff Phone 5033906431
Location Email gamanel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070808[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. G5M52G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003

Wired NIC 00:1E:C9:6C:73:8D

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash May 07, 2009 08:46 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash May 07, 2009 08:46 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash May 07, 2009 08:46 AM 
Had a fake virus software running on computer call
PAV (Personal Antivirus) Ran Malware bytes and
deleted the viruses.
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Richard Rogers May 07, 2009 08:01 AM 
He gets a message at the bottom right hand corner 
of his screen.  He has restarted multiple times 
and still gets the same message.
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