Service Request Ticket

Service Request Information

CONTACT	Name	Kidd, Kurtis	Date	May 07, 2009 09:26 AM
	Department	Athletics	Phone	88343
	Location		Email	kiddk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080853 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GNNWWF1	Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	GNNWWF1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003
	Wired NIC	00:21:70:EA:80:A1
	Wireless NIC	00:21:5D:DD:81:BC

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 13, 2009 03:51 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	May 11, 2009 03:05 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	May 08, 2009 03:05 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	May 07, 2009 10:37 AM	This is being paid for by Presidents' Office as part of a office relocation process, His old MAC (NPE217)W#20031209 we will be doing a GFA replacement on soon for a specialized laptop that is going to Football/Arne Ferguson I have not finalized the order details for that equipment so if we move the MAC out of NPE217 after retrieving Kurtis' files then bring it to me for storage until that replacement is ready to be done	Add Attachment
Tricia Flaherty	May 07, 2009 10:33 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 07, 2009 10:25 AM	He has recently moved from NPE 217 to OPE Athletic Training Room, He need files removed from an old MAC that is still in NPE217(now Russ Blunck's office but not Russ's station) He also needs the same file set put on a new desktop(GFA) replacement for desktop in OLD PE Traning Room new cpu W#20080489 SR#32016	Add Attachment