Service Request Ticket - # 32033

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2009 12:24 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030640[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. DTC0Y41 Location PDR 2023 Giveaway

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:7D:54:AE

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 11, 2009 01:44 PM 
Task reassigned to Brian Berkley.
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Brian Berkley May 11, 2009 01:44 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 11, 2009 01:44 PM 
it was teh DHCP problem, they are currently having
zero problems
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Brian Berkley May 11, 2009 09:01 AM 
There is a computer in the printshop that is
having issues with ppl logging in and accessing
network drives.  Possible malware issue.

Go over there and check it out.
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Brian Berkley May 08, 2009 01:00 PM 
She was requested to be removed from the LMS
folders by the Library Staff.

She specifically needs to let us know exactly what
path she is trying to get into on the J drive.
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Casey Sonflieth May 08, 2009 12:26 PM 
She is able to log onto the computer..but she is 
not able to get into the J drive, but when she 
tries to go to her documents it says that it 
failed.

Phone:8-8431
Email:cjosi06@wou.edu
V#00223298
Login: cjosi06
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