Service Request Ticket - # 32036

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2009 02:43 PM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20031278[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PowerMac Dual G5-2GHz
Serial No. G8424B0LQPR Location PDR

CPU G5-Dual 2GHz


OS Unknown Software MAC OS 10.5.6 Leopard upgrade from P0070580, Adobe Design Prem CS4 for MAC from P0070579

Wired NIC 00:0A:95:D4:C0:26


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Jun 11, 2009 10:45 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Lance Jewett Jun 11, 2009 10:45 AM
Got the remote desktop on there, installed by
Gabe. Now they just need a new computer if they
want CS4.
Add Attachment
Lance Jewett Jun 04, 2009 12:18 PM
Going to put remote desktop on there 
Add Attachment
Lance Jewett Jun 04, 2009 12:02 PM
It installed but 3 programs in the suite do not
work since the computer is too old.
Add Attachment
Lance Jewett Jun 01, 2009 01:22 PM
Tricia has the CDs for install.
Add Attachment
Lance Jewett Jun 01, 2009 01:21 PM
Got it to upgrade but is running slowly and could
not get the suite to install.
Add Attachment
Lance Jewett May 29, 2009 12:28 PM
Installing the OS upgrade, going to go back around
one to check on the process. Had  2hr download time
Add Attachment
Lance Jewett May 29, 2009 12:28 PM
Task reassigned to Lance Jewett.
Add Attachment
Lance Jewett May 28, 2009 01:58 PM
The office is closed, they should be back later
this afternoon.
Add Attachment
Tricia Flaherty May 26, 2009 03:23 PM
Task reassigned to UCS Tech.
Add Attachment
Tricia Flaherty May 26, 2009 03:23 PM
This is for Evan Christopher, Northwest Passage 
Editor to finish some projects and they are in a 
hurry to get the OS upgrade and Adobe Design Prem 
installed on this G5 in Student Media(WUC)
MacOS upgrade can be found at T:\5. Mac 
Software\Mac OS\OS 10.5
Adobe Software can be found at  T:\Adobe Creative 
Suite\Adobe CS4 Design Premium for MAC
Add Attachment
Tricia Flaherty May 26, 2009 02:33 PM
Status changed from (7) Waiting for Contact to (1) Pending
Add Attachment
Teresa Hutchinson May 19, 2009 03:24 PM
****This is an email****

Dear Teresa:
 
Thanks for the note. 
 
The service request was for the "Northwest 
Passage". Evan Christopher, the editor, has asked 
me to order Mac OS Leopard 10.5 and then either 
Adobe Creative Suite 3 or Creative Suite 4 to 
help better produce and lay out the magazine. I'm 
going to go ahead and order Leopard. Evan had 
asked if Leopard would  run on CS3, which it 
will, but Tricia from University Computing said  
they normally purchase CS4, and we'd need to 
purchase the license for CS3. I think in the 
interests of simplicity, we'll simply order CS4 
(either "design standard" or "design premium").
 
I hope all of that makes sense. :) We're just 
trying to get the products ordered and installed 
quickly for the spring and summer term issues.
 
Thanks,
Shelby
Add Attachment
Tricia Flaherty May 19, 2009 09:59 AM
****This is an email****
Hi Tricia:
 
Thanks for the information. I'll call "Northwest
Passage" editor Evan Christopher and see which
version of CS4 he wants, and then get back to you.
I hope to reach Evan early this week via his cell
phone.
 
The 10.5.6 Leopard $69 license cost sounds fine.
Thanks for your help and time.
 
Sincerely,
Shelby Case, 838-9697

----- Original Message -----
From: Tricia Flaherty 
Date: Monday, May 18, 2009 1:45 pm
Subject: Creative Suite 4 edition choices
To: cases@wou.edu
Cc: "kinnam >> Joanie Kinnaman" 

> Hello,
>
> I just left you an audix message regarding Adobe
Creative Suite
> 4 coming
> in many different versions.  Please look over the
> comparison of the
> different editions available at the following
link and let me
> know which
> one has the applications you want to use:
>
> http://www.adobe.com/products/creativesuite/compare/
>
>
> the different editions range from approx $250.00
to $600.00 in
> cost and
> we may need to order DVD media if it is an
edition that we have
> not
> already purchased for campus use(approx. $35.00).
>
> Let me know which edition and I will get you
exact cost of the
> edition
> you are needing.
>
> Apple Mac OS X v10.5.6 Leopard  cost $69.00 per
license
>
>
> Tricia Flaherty
>
>
Add Attachment
Teresa Hutchinson May 19, 2009 09:18 AM
Emailed Shelby on 5/19/09:

Hi Shelby,

Hope things are going well for you!
 
We were just checking in on your service request 
(#32036) that was in regards to CS3 software.  I 
believe Tricia emailed you with some questions 
and we were just checking to see if this was 
something we could be of assistance with.
 
Just let us know if we can help.

Thanks!
Add Attachment
Tricia Flaherty May 12, 2009 11:57 AM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Tricia Flaherty May 12, 2009 11:57 AM
I called the number given below and left a message
asking for more information on which
suite(applications needed) he is needing in order
to give him pricing. We are currently purchasing
at CS4 level and both CS3 and CS4 work in 10.5
Add Attachment
Brian Berkley May 11, 2009 08:53 AM
Task reassigned to Tricia Flaherty.
Add Attachment
Casey Sonflieth May 08, 2009 02:47 PM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Casey Sonflieth May 08, 2009 02:46 PM
He may be upstairs in another office if you go 
over there.
Add Attachment
Casey Sonflieth May 08, 2009 02:46 PM
The first question :
can CS3 run on Leopard 10.5 mac operating system

2nd:
intern? can they get a license for cs3 from 
western Oregon?  and if so, how much would it 
cost?

Phone:503-838-9697
Email:cases@wou.edu
Add Attachment