Service Request Ticket - # 32046

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2009 09:22 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8


TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton May 13, 2009 09:40 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jordan Colton May 13, 2009 09:40 AM
Said someone came and fixed the problem yesterday.
Add Attachment
Richard Rogers May 12, 2009 01:28 PM
Kelly the student worker, called again today 
about this Thin Client.
Add Attachment
Christian Rogers May 12, 2009 08:41 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Christian Rogers May 12, 2009 08:41 AM
student worker is unable to work and check "vice-
president of student affairs e-mail".
Add Attachment
Cinthya Mendez-Garcia May 11, 2009 01:52 PM
called saying someone rebooted this, and now she 
cannot log into it. 

the screen is blue. 
Add Attachment
Jordan Colton May 11, 2009 01:30 PM
Task reassigned to Jordan Colton.
Add Attachment
Kevin Elmore May 11, 2009 01:24 PM
Task reassigned to UCS Tech.
Add Attachment
Kevin Elmore May 11, 2009 01:24 PM
Status changed from (5) Completed to (1) Pending
Add Attachment
Kevin Elmore May 11, 2009 01:24 PM
The desktop is really big, but the machine is 
working.  The screen resolution won't move when 
she tries to change it in start>control 
panel>display...

the phone for this station is 88221.
Add Attachment
Jordan Colton May 11, 2009 10:07 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jordan Colton May 11, 2009 10:07 AM
reset session in sun system. working now. She said
someone was unplugging the network to use for a
laptop so that could have been the reason for the
machine to stop working.
Add Attachment
Jordan Colton May 11, 2009 09:50 AM
Task reassigned to Jordan Colton.
Add Attachment
Octavio Cervantes May 11, 2009 09:23 AM
Said it might have been like that all weekend. But
as soon as she turns on the thin client, the
screen automatically goes blue.  
Add Attachment