Service Request Ticket

Service Request Information

CONTACT	Name	Harchanko, Joseph	Date	May 11, 2009 10:13 AM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	harchanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050767 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PowerBook 15in 1.67GHz SuperDrive # Z0B6
	Serial No.	SW85384GASQ7	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0054544, Transfer software to W#20081110 7-2009: MOTU Digital Performer v4.6 and Native Instruments Kontakt v2 from P0054847, and Bias Peak Pro v5 from P0054832
	Wired NIC	00:14:51:12:78:98
	Wireless NIC	00:11:24:A4:A0:E8
	Bluetooth NIC	00:14:51:51:58:6B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	May 12, 2009 10:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	May 12, 2009 09:03 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	May 12, 2009 08:47 AM	I've got this problem fixed and am updating the OS now. I'll give him a call to let him know it's done. I ended up re-installing the OS around his user data.	Add Attachment
Cinthya Mendez-Garcia	May 11, 2009 02:38 PM	called back to check on the status of this.	Add Attachment
Tricia Flaherty	May 11, 2009 10:16 AM	I have put the laptop and its power cords in the tech shelves with copy of its inventory info... he say as he will be back later to check things out after class and is very anxious to get this fixed	Add Attachment