Service Request Ticket - # 32050

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2009 10:59 AM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060809[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 548T2D1 Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 548T2D1 Location Storage

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007

Wired NIC 00:1A:A0:4A:C1:C3

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ylwang06@wou.edu 88925

Tracking

Entered by Date Memo
Yi Wang
Email

Public
Entered by Date Memo
Yi Wang May 11, 2009 11:30 AM 
Task reassigned to Yi Wang.
 Add Attachment
Yi Wang May 11, 2009 11:30 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley May 11, 2009 11:08 AM 
****This is an email****
Debra,

Go to Start, Run and type: \\blake\push

It will open an explorer window.

Copy the reader91 folder to your desktop.

Once its done copying, go into the folder and
double-click install.bat

This will remove the old version of Reader and
install a new version that should correct the problem.

Call me at 8-8955 if you need assistance.
 Add Attachment
Casey Sonflieth May 11, 2009 11:00 AM 
She said that the PDF files will not open on her 
computer from the school website.
she is not sure if she has a pop up blocker or 
not.

Phone:8-8293
Email:kenyond@wou.edu
 Add Attachment