Service Request Ticket - # 32082

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2009 08:53 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051216[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. SG63319888 Location PDR

Model C8164A Hostname
Notes duplexing, extra paper tray, name is Ink/Toner Refill

Wired NIC 00:11:0A:EC:F5:ED

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 19, 2009 09:34 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner May 19, 2009 09:34 AM 
We are running the demo printer that is not having
this issue.
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Brian Berkley May 19, 2009 09:17 AM 
Task reassigned to Adam Wehner.
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Cinthya Mendez-Garcia May 13, 2009 08:56 AM 
says that they are able to print from firefox to 
the black and white printers just not to the 
color printers they are getting the message sent 
to their emails.
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Cinthya Mendez-Garcia May 13, 2009 08:55 AM 
color printer located first floor of HL the only 
one that is working. 

available hours:
anytime the library is open.
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Cinthya Mendez-Garcia May 13, 2009 08:54 AM 
color printer is not allowing students to print 
any document off of firefox. 
students are getting message coming to their wou 
email:
"your print document used an invalid paper size 
and was deleted"
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