Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Karen	Date	May 13, 2009 02:04 PM
	Department	College of Education	Phone	88235
	Location		Email	johnsonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070541 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	529l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Filemaker Pro v9 from P0066371
	Wired NIC	00:1A:A0:74:E4:12

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	May 19, 2009 08:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brad Dougherty	May 15, 2009 10:41 AM	The file has been restored. I'm going to e-mail her and let her know.	Add Attachment
Brad Dougherty	May 14, 2009 08:58 AM	On it.	Add Attachment
Brian Berkley	May 13, 2009 02:40 PM	Task reassigned to Network Support.	Add Attachment
Cinthya Mendez-Garcia	May 13, 2009 02:08 PM	computer located in education room 202.	Add Attachment
Cinthya Mendez-Garcia	May 13, 2009 02:08 PM	available time: anytime is fine today until 3:30pm says she will inform the people in the main office area of which computer it is. located in education room 202	Add Attachment
Cinthya Mendez-Garcia	May 13, 2009 02:06 PM	file location: I-drive-education-karen johnson-c-2reporting folder file named: 2008-09 excell file says a student worker worked on this file and saved it closed out and got a message when closing out. Karen says she looked for it and it is gone now.	Add Attachment