Service Request Ticket - # 32100

Service Request Ticket - # 32100

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Service Request Information

CONTACT	Name	OSullivan, Jennifer	Date	May 13, 2009 05:32 PM
	Department	Athletics	Phone	88251
	Location		Email	osullivj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030858 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	9P80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:05:70

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	rjohnson07@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryan Johnson			Email Public
Entered by	Date	Memo
Ryan Johnson	May 19, 2009 03:33 PM	Task reassigned to Ryan Johnson.	Add Attachment
Ryan Johnson	May 19, 2009 03:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Johnson	May 19, 2009 03:33 PM	Needed a driver update, plus it wasn't plugged in right. The sound ports on the 4600 are on the back. Sound works fine now.	Add Attachment
Gabriel Thrash	May 15, 2009 02:23 PM	went by office yesterday to check on the problem. It cant find the PCI driver. Searched online to find one, but still couldn't.	Add Attachment
Brian Berkley	May 14, 2009 10:56 AM	check to see that the speakers are plugged in first	Add Attachment
Lance Jewett	May 14, 2009 10:51 AM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	May 14, 2009 10:51 AM	office doesnt open until 3 today	Add Attachment
Lance Jewett	May 14, 2009 08:50 AM	Task reassigned to Lance Jewett.	Add Attachment
Cinthya Mendez-Garcia	May 13, 2009 05:35 PM	available times: will be out the rest of this week. says if someone can go to the athletic office to access a key to her office anytime between 8am- 5pm.	Add Attachment
Cinthya Mendez-Garcia	May 13, 2009 05:34 PM	says she has checked the start-control panel- sound and audio devices and it is not muted. says she has checked on the icon on the lower right corner of her screen and it appears to not be muted as well. says there was a tech that had gone to check on her machine a couple weeks ago and ever since she does not get sound.	Add Attachment