Service Request Ticket - # 32105

Service Request Ticket - # 32105

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Barry, Angie	Date	May 14, 2009 10:22 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20051070 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6400, Duo processor T2400, 2MB Cachem 1,83 GHz, 667 MHz FSB, with 15.4in SXGA+
	Serial No.	FJB2V91	Location	PDR
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS	Unknown	Software	no MS Office pkg purchased Install StarOffice 8
	Wired NIC	00:15:C5:10:4B:13
	Wireless NIC	00:16:CE:45:62:17

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	May 18, 2009 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	May 18, 2009 03:37 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	May 18, 2009 03:37 PM	I just dropped the laptop off to the front desk there.	Add Attachment
Casey Sonflieth	May 15, 2009 01:36 PM	**This is an email** Hi, You guys closed this task and I was wondering where the laptop is? Are you bringing it over or do you want me to come get it? Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment
Casey Sonflieth	May 15, 2009 01:36 PM	Task reassigned to UCS Tech.	Add Attachment
Casey Sonflieth	May 15, 2009 01:36 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jordan Colton	May 15, 2009 11:25 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	May 15, 2009 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	May 15, 2009 11:25 AM	I set the power settings and then i fixed the default profile so that when someone logs into that computer it sets the power settings that way.	Add Attachment
Tricia Flaherty	May 14, 2009 10:29 AM	She was initially reported a new battery not holding charge, but when she brought the battery over it had charge lights so I asked her for the laptop, when you boot up the critical power low message comes up after logging in the setting for power alarms are all out of whack it is set to give you low battery message at 100% and critcial message with standby at 73% thus reporting a low battery that is not really low, after Brian logged in as admin I changed the setting to 20% for low and 7% for critical and applied them but after rebooting and logging in as myself on MASH the settings seemed to have reverted, this will be on tech shelves in its bag	Add Attachment