Service Request Ticket - # 32121

Service Request Information

CONTACT Name Schaumburg, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2009 08:47 AM
Department Business Services Phone 88361
Location Email schaumburga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080859[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. FZ2RLJ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267

Wired NIC 00:21:70:58:81:87

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash May 15, 2009 02:11 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash May 15, 2009 02:10 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash May 15, 2009 02:10 PM 
an error came up. scanned the file for viruses. 
right clicked, open, and everything worked fine.
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Chris Marsaglia May 15, 2009 08:48 AM 
She opens a word file and it opens but then MS 
Word freezes. She tries to open it again and the 
message "Serious error has occured" appears.
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