Service Request Ticket - # 32125

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2009 09:59 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060170[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz
Serial No. 7FV7RB1 Location PDR

CPU Pentium 4-3.4Ghz


OS Unknown Software MS Office Pro2003 from P0047320 transfered from W#2000839, Adobe Acrobat PRO Extended v9.0 WIN from P0070929

Wired NIC 00:18:8B:00:3D:84

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 20, 2009 12:35 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 20, 2009 12:35 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson May 20, 2009 12:35 PM 
Scott emailed back on 5/20/09 12:33 p.m.

No, it looks like it's been take care of.  
Thanks, Teresa!
 
Best,
Scott
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Teresa Hutchinson May 20, 2009 11:21 AM 
Task reassigned to UCS Tech.
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Teresa Hutchinson May 20, 2009 11:21 AM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson May 20, 2009 11:21 AM 
Emailed Scott on 5/20/09:

Hi Scott,

We were just checking in on a service request 
(#32125) that we have for you that was in regards 
to one of the lab machines not being able to 
connect.  

We were seeing if this was something that still 
needed attention.

Just let us know if we need to check it out.

Thanks!
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Jordan Colton May 20, 2009 11:18 AM 
Task reassigned to Jordan Colton.
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Jordan Colton May 20, 2009 11:18 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton May 20, 2009 11:18 AM 
The hard drive had bad sectors that i recovered. I
was able to make an image of the hard drive and
put it on another drive. So i replaced the hard
drive and it is now working. I returned the
computer and hooked it back up and everything is
working good.
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Casey Sonflieth May 15, 2009 09:59 AM 
****This is an email****

One of the lab machines (WOU#20060170[Edit Inv], in the 
back corner next to the big scanner) is no longer 
showing anything on the monitor.  No signal.  I 
checked the cables, restarted it, and still 
nothing.
 
Thanks,
Scott

------------------------------------- 
Scott W. Carter 
Instructional Technologist 
Technology Resource Center 
Western Oregon University 
 503-838-8848  
carters@wou.edu 
http://www.wou.edu/~carters 
-------------------------------------
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