Service Request Ticket - # 32136

Service Request Ticket - # 32136

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Service Request Information

CONTACT	Name	Student, Student	Date	May 15, 2009 02:42 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050132 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	B6TVW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:90:C5:6E

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jul 09, 2009 11:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jul 09, 2009 11:50 AM	I put in the new computer at the ref station and i updated inventory.	Add Attachment
Lance Jewett	Jul 08, 2009 02:54 PM	Got a replacement ready to be delivered	Add Attachment
Lance Jewett	Jul 08, 2009 09:34 AM	I found the computer and trying to fix it and return it	Add Attachment
Casey Sonflieth	Jun 30, 2009 07:43 AM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	Jun 30, 2009 07:43 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Casey Sonflieth	Jun 30, 2009 07:42 AM	REF computer 37......this task has not been completed....lance called lori hilterbrand on task number 32642 which has been completed and the task is still open. the tower is stil missing for this task though	Add Attachment
Yi Wang	May 21, 2009 11:24 AM	Task reassigned to Yi Wang.	Add Attachment
Yi Wang	May 21, 2009 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yi Wang	May 21, 2009 11:23 AM	It has bad power supply. Store at ITC-009, waiting to replace	Add Attachment
Lance Jewett	May 18, 2009 01:43 PM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	May 18, 2009 11:26 AM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	May 15, 2009 02:44 PM	She is in the library and she is using a computer with a tower and she said that it will not turn on. and it just stays a black screen. Phone:8-8418 Email:libweb@wou.edu	Add Attachment