Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 15, 2009 03:17 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050099 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	40NWW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	JAWS v6.0 Professional Edition for Windows from P0051241
	Wired NIC	00:12:3F:8E:79:27

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	May 18, 2009 11:58 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	May 18, 2009 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	May 18, 2009 11:58 AM	we have another task for this same issue, task 32144. Going to close this one.	Add Attachment
Lance Jewett	May 18, 2009 11:56 AM	went to one station with a scanner and it worked just fine, another the computer was dead, the other ones had students on. Will check back in.	Add Attachment
Cinthya Mendez-Garcia	May 15, 2009 03:26 PM	A student tried to use the scanner, I went to help them and when clicking open on the desktop's icon a message came up. We moved to another pc machine and same message came up.	Add Attachment
Cinthya Mendez-Garcia	May 15, 2009 03:24 PM	the message says: "the epson scan cannot be started please use the troubleshoot assistance to solve the problem. Do you want to open the troubleshoot assistance?	Add Attachment
Cinthya Mendez-Garcia	May 15, 2009 03:21 PM	Machines: 20050099 located on computer station L1 and 20020130 located on computer station J1 are getting an error message when trying to open the Epson scanner.	Add Attachment