Service Request Ticket

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	May 15, 2009 03:26 PM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FZ2RLJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267
	Wired NIC	00:21:70:58:81:87

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	May 18, 2009 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brad Dougherty	May 18, 2009 02:01 PM	I did a couple restores and they said the files were still missing. It turns out they just moved the files into another directory.	Add Attachment
Brian Berkley	May 18, 2009 11:30 AM	Task reassigned to Brad Dougherty.	Add Attachment
Casey Sonflieth	May 15, 2009 03:28 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Casey Sonflieth	May 15, 2009 03:28 PM	in the Western commmunity policing institute office the I drive is missing and they cannot find it. and the folders in the I drive have been missing too she said that the I drive in gernerel is trying to be corrupted. Phone:1-4011 Emailjacksona@wou.edu	Add Attachment